Frequently Asked Questions

Orders & Shipping

Do you offer free shipping?

Yes! We offer free shipping across Pakistan on all orders. Your luxury timepiece will be safely delivered to your doorstep.

How long does delivery take?

Standard delivery takes 3-5 business days within major cities and 5-7 business days for other areas across Pakistan.

Do you ship internationally?

Currently, we only ship within Pakistan. International shipping will be available soon.

How can I track my order?

Once your order ships, you'll receive a tracking number via email and SMS to monitor your delivery.

Products & Authenticity

Do the watches come with a warranty?

Yes, all our watches come with manufacturer warranty. Warranty period varies by brand and model.

Are the watches water-resistant?

Most of our watches feature water-resistance. Specific water-resistance ratings are mentioned in each product description.

Payment & Security

What payment methods do you accept?

We accept:

• Cash on Delivery (COD)
• Credit/Debit Cards
• Bank Transfer
• Mobile Wallets

Is it safe to shop on your website?

Yes! We use secure payment processing and SSL encryption to protect your personal and payment information.

Returns & Exchanges

What is your return policy?

We offer a 7-day return policy from the date of delivery. The watch must be unworn, in original packaging with all tags and documentation.

How do I return or exchange a product?

Contact our customer support team via email or WhatsApp. We'll guide you through the simple return/exchange process.

When will I receive my refund?

Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Customer Support

How can I contact customer support?

You can reach us via:

• Email: Contact form on our website
• Live Chat: Available on our website
• Social Media: Instagram & Facebook

What are your customer support hours?

Our team is available Monday to Saturday, 10 AM - 7 PM PKT.

Watch Care

How do I care for my luxury watch?

Tips for watch care:

• Avoid extreme temperatures and magnetic fields
• Clean with a soft, dry cloth
• Service regularly (every 3-5 years)
• Store in original box when not wearing
• Avoid water exposure beyond rated resistance

Do you offer watch servicing?

We can connect you with authorized service centers for your watch brand. Contact our support team for assistance.

Still have questions? Feel free to contact our customer support team - we're here to help!